You can book easily through our website, or if you prefer, via platforms like Booking or Expedia. You can also contact us directly by email or WhatsApp. Just let us know your dates and number of guests, and we’ll confirm availability and conditions.
Unfortunately, we cannot guarantee a specific room, as reservations are made by room type. However, once your reservation is confirmed, tell us which one you prefer and we’ll do our best to take your preferences into account and assign you the best available option.
It means there is no reception, but do not worry, we will explain how it works.
Before your arrival, you’ll receive a message with all the necessary information:
Hotel address
Access code for the main entrance (or a link to open it from your phone)
Room number
Room access code or digital key
When you arrive, simply enter the access code on the entrance keypad or use the link/app provided. The door will open automatically.
In some cases, we may request that you complete a short digital check-in:
Confirmation of personal details
Submission of your ID document, as required by law
Once inside, use your room code or the electronic key sent to your phone to open the door.
Even though check-in is autonomous, our team is available by phone or messaging at all times if you need help.
Yes, we request a deposit to secure the reservation. The remaining amount may be paid a few days before arrival or at check-in, depending on the booking channel.
If you book through a platform, payment is handled there. For direct bookings, we accept credit card, bank transfer, Bizum, or cash.
Your booking is confirmed once we receive the deposit. We’ll send you written confirmation with all the details.
No. A valid card is required to guarantee the reservation.
Yes, if you notify us with enough time and availability allows. We’ll do our best to adjust to your new plans.
Usually 1 night. During special dates or high season, this may vary.
Yes, although cancellation conditions depend on when you cancel. You will always see these conditions before confirming.
Yes. If you prefer direct contact, you can call or email us and we’ll handle your reservation without any platform.
Maximum occupancy is indicated for each room. It cannot be exceeded for safety and regulatory reasons.
Yes, we offer free and stable Wi-Fi. You’ll receive the password on arrival, and it’s also posted inside the room.
We provide a small complimentary selection so you can prepare your own breakfast and enjoy it on the terrace.
Yes, clean towels and bed linen are provided for all guests. Everything will be ready when you arrive.
Yes, the room includes a minibar or small fridge depending on the room type, plus storage space for your belongings.
Yes. All rooms include a Dolce Gusto coffee machine. We provide some capsules, and you’re welcome to bring your own. You also have a microwave, toaster, kettle, and fridge.
Yes, we can provide plates, glasses, cutlery, cups, and basic utensils such as a bottle opener. Please request them in advance.
Yes, the room has climate control so you can adjust the temperature as you like.
Yes, there is a Smart TV with access to platforms like YouTube and Netflix. Just sign in with your own account.
No, we do not provide travel cots.
You have an indoor parking space available.
Yes. The hairdryer is in the bathroom cabinet. If you need an iron, let us know in advance and we’ll place one in your room.
Some rooms are. Contact us before booking and we’ll let you know which options best suit your needs.
Yes, the Wi-Fi is reliable and you’ll find a desk or workspace suitable for using your laptop comfortably.
Check-in is from 14:00 and check-out is until 12:00. If you need different times, ask us and we’ll see if it’s possible.
If there are no bookings that day, we may be able to adjust the hours. Let us know in advance.
Check-in is autonomous — we use a coded key box.
No.
No, smoking is not permitted inside the accommodation.
No.
No. Parties, celebrations, and gatherings with non-registered guests are not permitted.
Yes, daytime visitors are allowed. They cannot stay overnight unless they are registered.
Yes, please respect quiet hours, especially after 22:00.
No, we take care of cleaning.
If something breaks, let us know. Minor incidents are usually not a problem. If the damage is significant, we’ll assess it and charge the corresponding amount to the card used for the reservation.
No. At least one responsible adult must be present during the stay.
We provide you with a direct number for any questions or emergencies. You can call or message us at any time.
Just notify us. We’ll try to fix it as soon as possible or send someone to assist you.
Yes, if there is availability. The sooner you tell us, the easier it is to extend your stay.
No. Please use the safe and avoid leaving valuables in plain sight. Always lock doors and windows when you go out.
If we find it, we will let you know and can send it to you. You’ll only need to cover the shipping cost.
Of course. We provide a local guide with restaurants, shops, and things to do. You can also ask us anytime.
